Low engagement, negative reviews, and less visibility were major constraints on business potential in the market due to increased competition.
Success stories of building trust and expanding policyholder reach.
Success stories of enhancing property brands and driving investments.
Success stories of driving campaigns and engaging communities.
Build Brand Better's custom ORM strategy has transformed the franchise's online reputation.
Managing an excellent reputation is crucial for a celebrity.
Success stories of advancing healthcare brands and patient trust.
A brand can earn or lose its reputation in an hour.
In the present digital world, even religious institutions do not escape from online critiques.
In the present digital world, even religious institutions do not escape from online critiques.
At Build Brand Better, we understand that in today’s digital world, a company’s reputation is one of its most valuable assets.
The online reputation of an educational institution is a huge part of the perceptions it creates among its students, parents, faculty, and stakeholders.
In the present digital world, even religious institutions do not escape from online critiques.
We began with a deep dive into the client’s online presence, including their website, social media platforms, Google My Business listing, and review sites.
Top complaints related to customer service and delayed responses.
Competitor analysis revealed they were leveraging strong SEO and content strategies. Missing opportunities to feature positive customer experiences online.
Develop a roadmap to address the most pressing issues first, such as resolving negative reviews and optimizing profiles for accuracy.
Apologized publicly to dissatisfied customers while providing tailored solutions.
Privately reached out to resolve long-standing issues.
Worked with the client’s team to identify recurring operational issues and resolve them at the root cause.
ORM is thus not a once-in-a-while thing; it is a process that needs to be overemphasized.
