The customers of Insurance often voice their complaints on the internet following delays and refusal of claims. Bad reviews on Google and Trustpilot will lower the trust of the consumer and have a direct impact on the generation of new customers.
Small delays in processing claims may be followed by backlash. Lack of confidence is heightened by online grumblings regarding delays and unjustified payments in settlements especially when not addressed by the support units.
The inability to communicate policy exclusion in a simple manner makes many insurance companies face sudden refusion and other large scales of complaints by customers, many of which are posted in open forums.
New-age insurers and aggregates leaders control the online world with their technological customer experience. Conventional insurers that lack online reputation management services are at the risk of being in the dark and losing their market share.
Build Brand Better
is a professional insurance companies reputation management company that equips insurers with the capacity to address all the negativities, boost customer confidence, and build an impressive electronic presence. Our ORM services are specifically made to suit insurance brands, which are going through the pressure of public attention, and evolving online demands.
